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Vodacom confuses customer’s compliment for complaint

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‘…Shem Vodacom. They are always ready to apologise,’ said one Twitter user

Vodacom has become a laughing stock on social media after they made a careless mistake and not reading a message addressed to them properly.


Lupi Ngcayisa, a radio veteran took to Twitter to compliment the company on the service he received from one of their consultants.

His tweet reads thus:

“Dear Vodacom. This is to acknowledge the terrific service I have received from one of your consultants Dineo Ranjapedi.”

The mobile network provided appeared to have misread Ngcayisa’s message and treated the compliment as a complaint instead.

Vodacom’s reply tweet reads thus:

“We apologise for your experience. Please DM us more information regarding your query. We would like to look into it,” wrote Vodacom.

Ngcayisa angrily replied by saying:

“You don’t read messages! How disgusting! Here I am paying a compliment to a professional, dedicated staff member and this is how you respond.”

Thereafter, Vodacom realised the mistake they made and responded appropriately to the communications specialist.

Vodacom commented:

“We apologise for the misunderstanding. Please advise on which platform did you receive this terrific service from? We would like to make sure Dineo and her manager receive your kind words.”

Actually, Vodacom deleted the tweet but social media users who managed to see it had a field day with the unfortunate blunder.

Here is the deleted tweet:

There were some of the reactions on social media:

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